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Website Privacy Policy

This is the Website Privacy Policy of Viticult LTD, the data controller responsible for your personal data (collectively referred to as “Viticult LTD”, “we”, “us”, or “our” in this privacy policy).

Contact Details:

Viticult LTD
35 Artillery Lane
London
United Kingdom
E1 7LP
Email: privacy@viticult.co.uk

OUR COMMITMENT TO YOU

We value your privacy and are committed to safeguarding your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website.

Please read this policy carefully. It is designed to supplement, not override, any other notices or policies we may provide.

THE DATA WE COLLECT

We do not knowingly collect data from children or any special category data (e.g., health, racial or ethnic origin, political opinions, etc.).

We may collect the following personal data:

Use our contact formFirst name, Surname, Email address, Telephone numberContact form

Contact customer supportFirst name, Surname, Email address, Telephone numberTelephone or email

Sign up to our mailing listFirst name, Surname, Email addressEmail sign-up form

Request a valuationFirst name, Surname, Email address, Telephone numberRequest form

UnsubscribeFirst name, Surname, Email addressEmail request ("UNSUBSCRIBE")

HOW AND WHY WE PROCESS YOUR DATA

We process your data under the following legal bases:

Legitimate Interests

To provide you with the best service possible and improve user experience. We ensure that our interests do not override your rights and freedoms.

Consent

For email marketing and newsletter subscriptions. You can withdraw your consent at any time by contacting us.

PurposeData UsedLawful Basis

Responding to enquiriesName, Email, PhoneLegitimate Interests

Sending marketing emailsName, EmailConsent

Maintaining "do not contact" listsName, EmailLegitimate Interests

COOKIES

We use cookies to enhance site functionality and user experience. You can manage cookie settings in your browser. Some features may not function properly without cookies.

See our Cookie Policy for more details.

PURPOSE LIMITATION

We only use your personal data for the purposes outlined here, unless we reasonably consider another use to be compatible with the original purpose.

SHARING YOUR DATA

We may share your data with:

  • Service providers that help us operate the website or deliver services (e.g., hosting, IT support), some of whom may be located outside the UK.

  • Business successors in the case of a merger or acquisition.

All third parties are required to handle your data securely and lawfully. We do not permit them to use your data for their own purposes.

YOUR RIGHTS

Under UK GDPR, you have the following rights:

  • Access – to request a copy of the data we hold on you.

  • Correction – to request correction of inaccurate or incomplete data.

  • Erasure – to ask us to delete your data when no longer necessary.

  • Restriction – to limit the processing of your data in certain cases.

  • Portability – to request transfer of your data to another service provider.

  • Objection – to object to processing where we rely on legitimate interests.

  • Withdraw consent – at any time, where processing is based on consent.

To exercise any of these rights, email: privacy@viticult.co.uk

INTERNATIONAL TRANSFERS

Some of our service providers may process your data outside the UK or EEA (e.g., in the USA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms to protect your data.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

In some cases, we may anonymise your data for research or statistical purposes, in which case we may use it indefinitely.

SUBJECT ACCESS REQUESTS

You may request access to your personal data at any time. We typically respond within one month. We may ask for identity verification to protect your data.

In cases of complex or excessive requests, we may charge a reasonable fee or extend our response time.

COMPLAINTS

If you have concerns about how we handle your personal data, please contact us first at info@viticult.co.uk.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow
Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

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